Terms & Conditions
We Dogan Touristic Services, trading as SunSetTransfer.com
will act as booking agent in the booking of the transportation services on this
website. For full details of who we are and how to contact us, please see
clause J below.
In making a booking you confirm you have
read and accept these terms of business and information on our website and have
the legal capacity and authority to accept these terms of business on behalf of
yourself and all members of your party. This means that you are responsible for
making all payments due, notifying us if any changes or cancellations are
required, receiving the confirmation and keeping your party informed.
SunSettransfer.com is a booking agent of
the supplier ('Supplier') of transportation services. These terms of business
set out the basis on which we will make your booking for the transportation
services featured on our website.
All services which are sold through us
are not an offer by us to sell any services, but an invitation to you to make
an offer to the Supplier of the services. We are free to accept that offer on
behalf of the Supplier, or to reject it. If we accept the offer, you will have
a contract with the Supplier. You are deemed to have accepted the Supplier's
terms and conditions of contract when you make a booking and you agree to be
bound by them. Please read the Supplier's terms and conditions carefully as
they contain important information about your booking. Copies are available
from us on request.
Your contract is with the Supplier and
the name and contact details of the Supplier will be specified on the voucher
we send to you (see clause C(3) below) The Supplier's terms and conditions will
apply to your booking. Our role is limited to facilitating a contract between
you and the Supplier. As agent we accept no responsibility for the provision of
the services provided by the Supplier.
None of the transportation services on
our website made available by us are 'packages' as defined by the European
Directive on Package Holidays, Package Travel and Package Tours Directive 1990,
and any legislation in the country of booking which implements this European
Directive into your national law. Please note that even if you make more than
one booking at the same time, each booking is a separate contract between you
and the Supplier.
A range of transportation services are
available on our website which are described in K(1) below. You make an offer
to purchase transportation services online by completing the service booking
request form. This asks you to provide details which you are asked to confirm
and we pass on to the Supplier. In confirming the details, please check that
all names, dates and timings are correct and advise us of any errors
immediately. In providing your payment card details you warrant that you have
authority to use the card and that we may immediately debit your card for the
value of the services.
Once we receive your service booking
request form and payment, we will acknowledge receipt of the payment by e-mail
on behalf of the Supplier. This e-mail simply confirms that we have processed
the payment on behalf of the Supplier and that we are dealing with your service
booking request. It is not a confirmation of booking. A binding contract comes
into effect between you and your Supplier when we send you e-mail confirmation
of your booking. The date of the contract is the date that appears on the
The e-mail confirmation of your booking
has a link to your voucher. The name of the Supplier with whom you have a
contract will be on the voucher, and his contact details. You must print it
out, sign it and present it to your Supplier to receive the service that you
have booked. Failure to produce the voucher may result in the service not being
provided to you. We recommend you also take copies of the voucher, the service
booking request and e-mail confirmations with you on your trip to produce if
All communications from us require you
to acknowledge receipt. If you fail to acknowledge receipt of an e-mail, and
our records show you have received it, receipt is deemed to have been sent by
You must check the details on the
voucher as soon as you receive it. Please notify us of any errors immediately
as it may not be possible to make changes later. As a booking agent of the
Supplier, we will forward your service booking request to the Supplier, and we
have no liability for errors in the voucher except where those errors are made
by us. You must tell us within 48 hours of travel of any errors. Please see
clauses E and F for our policy on changes and cancellations.
The booking information that you provide
to us on your service booking request will be passed on only to the Supplier with
whom you have a contract or such other persons necessary for the service to be
provided to you. The information may therefore be provided to public
authorities such as customs or immigration if required by them, or as required
by law. This applies to any sensitive information that you give to us such as
details of any disabilities, or dietary and religious requirements. Certain
information may also be passed on to security or credit checking companies.
If you travel outside the European
Economic Area, controls on data protection may not be as strong as the legal
requirements in the country from which you make the booking. If we cannot pass
this information to the relevant Suppliers, whether in the European Economic
Area or not, we will be unable to process your service booking request. In
making this booking, you consent to this information being passed on to the
relevant persons. Full details of our data protection policy are set out in
clause S below.
If a travel agent or third party makes a
service booking request on your behalf, they do so as your agent. At the time
you submit a service booking request you will be required to pay a deposit or
make full payment. Where you only pay a deposit, you must pay the balance to
the Supplier on arrival in resort. If the Supplier rejects your service booking
request we will notify you by e-mail and reimburse you in full for any payment
made using the same method by which you made payment to us.
Requests to make changes to your booking
must be sent to us in writing and will not take effect until we receive them
and confirm to you by email that the Supplier can implement the change. The
changes can be made by you using the "My Booking" section of the
website or in writing by fax or e-mail at least 48 hours in advance of travel.
Please refer to clause J for details on how to contact us. All changes are
subject to a reasonable administration fee payable to us in advance.
If you request any change to the pick up
or drop off location, flight details, number or age of passengers and this
generates an additional charge (for example, if there are extra members of your
party or the flight time changes), you will have to pay the additional cost at
the time of making the change. No administration fee will be charged.
If the Supplier does not make a charge
for the proposed change (for example the changing of flight number), no
additional charges will be levied provided you request the change at least 48
hours in advance of travel.
If the change reduces the fare a refund
will be offered, subject to a reasonable administration fee, as long as these
changes are made at least 48 hours in advance of travel.
Any changes in the time that you arrive
at the pick-up point due to delays or the early arrival of your flight, and
delays in security and baggage collection shall not be counted as changes to
your booking provided you arrive within 60 minutes of the scheduled time.
Any changes within 48 hours of the first
leg of a journey will incur a reasonable administration fee.
Requests to cancel your booking must be
sent to us in writing and will not take effect until received by us on behalf
of the Supplier. The cancellation can be made by you using the "My
Booking" section of the website or in writing by fax or e-mail. Please
refer to clause J for details on how to contact us.
If your booking is for a single or
return journey, refunds for the unused part of the fare you paid for that
ticket may be made by the Supplier if you comply with the provisions set out
below subject to it being cancelled at least 48 hours before the time of
Refunds will not be made unless you
cancel your booking in whole or in part at least 48 hours prior to the
departure time shown on your ticket. If due to medical reasons you are not able
to do this, a refund may be made if you can provide proof of your inability to
travel (such as a medical certificate).
If the service you were booked to travel
on is delayed or cancelled or there are insufficient seats and as a consequence
you reasonably decide not to travel, a refund may be made if you return your
voucher to us. If you have used the outward journey the refund will be the
difference in value between a single and a return fare.
If the service does not meet your
expectations, and you wish to apply for a refund for any other reason, please
refer to clause O below.
You must inform us if you will be
bringing a wheelchair or scooter when you complete your service booking
request. Please specify if it is folding, manual or include a battery and/or
motor so that the appropriate service is provided for your transfer.
Many Suppliers require you to take out
travel insurance as a condition of booking with them. We strongly advise that
you take out a policy insurance in order to cover you and your party against
the cost of cancellation by you; the cost of assistance (including
repatriation) in the event of accident illness or the financial failure of the
Supplier; loss of baggage and money and other expenses. If we have issued your
policy please check it carefully to ensure that all the details are correct and
that all relevant information has been provided by you (i.e. Pre-existing
medical conditions). Failure to disclose material and complete information will
affect your insurance, and may invalidate your insurance.
Your contract for services is between
you and the Supplier, and not with us. As agent we accept no responsibility for
the provision of the service you booked. We are responsible for providing
information on our website about the services available for booking; providing
the technology to enable you to make a service booking request, passing the
service booking request details that you send to us via our website to your
Supplier, updating you on any changes to your booking made by your Supplier or
communicating changes or cancellations that you may wish to make to your
Supplier. We are not responsible for losses that may occur by the incorrect
processing of your service booking request by your Supplier, nor for your
mistakes in completing the service booking request or your failure to provide
complete and accurate information on the service booking request.
We do not accept responsibility for any
information about the service that we pass on to you in good faith. Information
about services, mode of transport, journey times, pick up and drop off times
and distances are approximate and for guidance only and not a commitment by SunSetTransfer.com
that they will be provided as stated on our website.
SunSetTransfer.com does not make any
representations about the suitability of a particular type of transportation
service for your needs, and is not responsible for your choice of service. In
the event that we are found liable to you on any basis whatsoever, our maximum
liability to you is limited to twice the cost of your booking (or the
appropriate proportion of this if not everyone on the booking is affected).
Any claim for compensation for death or
personal injury resulting from the use of the service must be made to the
Supplier of the service and shall be subject to the laws and to the
jurisdiction of the country in which the service was provided. The name and
contact details of your Supplier are provided on your voucher.
Occasionally errors appear on the
website and we shall make every effort to correct them as promptly as possible
once we become aware of them. If incorrect prices or promotions are shown, we
reserve the right to terminate the contract on behalf of the Supplier and
refund you in full.
We accept no liability for any
additional services that you may book directly with your Supplier.
We do not guarantee the accuracy of the
content of this website, or that it is free from viruses or the like and which
may contain bugs or destructive properties.
All communication between us and you is
by e-mail, so we strongly recommend that you read your e-mail prior to
commencing your trip as any anticipated changes or cancellations with regard to
your contract shall be notified to you at the e-mail address provided in your
service booking request. We may also e-mail you with other information that you
may find useful.
It is your responsibility to provide us
with your current e-mail address and mobile telephone number and inform us of
any changes. It is essential that you provide us with a mobile telephone number
on which we can contact you during your trip in the unlikely event that we
urgently need to contact you about your booking.
Our postal address is: Customer Care Güzelyurt
mah. Lara cad. no41 d3 Aksu / Antalya / Turkey, telephone number: :+90 242 335
51 51, fax: :+90 242 335 51 51, gsm:+90 543 335 5151 email: firstname.lastname@example.org,
websites: www.sunsettransfer.com and www.dogantouristic.com
SunSetTransfer.com can book the
following transportation services:
Private hire with driver:
These transportation services are provided to the customer and his party
according to the individual time and route requirements of the customer. The
customer and his party will not travel with any other party.
Shuttle or shared ride:
These transportation services are provided to pre-booked customers on vehicles
operating on flexible routing and flexible departure times. The customer and
his party will travel in a vehicle shared with other customers on a vehicle
most convenient to the Supplier.
These transportation services are for use by the general public operating on a
predefined route and predefined schedule. The customer and his party will travel
in a vehicle shared with other customers and members of the public.
Car Rental or Car Hire without driver:
Transportation is offered as car rental without driver for short periods of
Your Supplier will make all reasonable
efforts to arrive at the pick-up point at the time specified on your voucher,
but this is not guaranteed.
For private hire transportation services
from the airport, the driver shall wait a maximum of 60 minutes from the time
of flight arrival specified on your voucher. The waiting time by the driver
from any other pick up point shall be restricted to 20 minutes from the time
stated on your voucher.
It is your responsibility to check the
date, time and location on your voucher or subsequent e-mail communication from
us for the pickup details of your transport service. You must ensure that the
arrival time at the departure airport allows you to arrive least 10 minutes
before the check-in desk opens (not closes) and under no circumstances less
than two hours prior to the scheduled flight departure time.
The Supplier retains absolute discretion
to choose the route to your destination, and it may not necessarily be the most
direct route or use toll roads.
Please note most Suppliers will not be
liable for paying any compensation for any delays, cancellations or missed
services due to unforseeable circumstances or events beyond their control,
including, without limitation, accidents suffered by third parties on the
transportation route, police checkpoints, acts of terrorism or vandalism, extreme
weather conditions or strikes.
The transport shall be carried out
between the points of origin and destination specified on your voucher. It is
your responsibility to provide a complete and accurate address that includes a
street name and number. With private transport, the vehicle shall take you to,
or pick you up as close as possible to your accommodation, taking into account
the physical characteristics of the vehicle and access to the contracted
address. With shared shuttle services you will be transferred to your
accommodation or the nearest drop-off point to your accommodation. With Public
transport you will be dropped off and collected at bus stops, bus stations,
In the event that access via the
conventional route is closed due to weather conditions or the like, and you
wish to be transported to your point of destination via a longer route, you
shall be liable for any additional costs which are payable.
All vehicles are insured in compliance
with local law.
You must tell us if minors are included
on your service booking request. You are obliged to use the child car seats
provided, but we encourage you to bring your own for your children, as
standards vary in different countries.
Should you fail to notify us that minors
are in your party, your transport service shall be subject to availability of
suitable child seats in the vehicle. In the event there are no child seats
available, the price of the service shall not be refunded and there is no
liability or responsibility to you for the provision of transportation
Some suppliers require you to telephone
to reconfirm your trip. This is stated on your voucher. Should you fail to
reconfirm the trip, the service shall not be provided and a refund shall not be
An emergency telephone number available
24 hours a day is shown on your voucher for your use.
The category of vehicle in which the
transport service shall be provided is not guaranteed and the Supplier has
absolute discretion to substitute the vehicle without liability to you. Sometimes
the vehicle may need to be substituted if it means that the service can be
provided in circumstances where it would not otherwise be possible.
In respect of flight delays, diversions,
missed connections when the transport service originates from the airport, the
waiting policy is:
Private hire with driver:
Flight delays from original scheduled flight time of up to 3 hours are
included. With Flight delays over 3 hours you must contact the Supplier to
request the vehicle be kept waiting. An additional fee is payable in advance of
the transport service. If you do not do this, the service will not be provided.
Shuttle or Shared ride:
You will be offered transport on the next available shared service.
You will be offered transport on the next available scheduled service.
The airline will transport you to the scheduled airport, and the delay policy
For Flight Cancellations, missed flights and missed connections, please refer
to our cancellation policy at clause F.
For private hire with driver, if you
fail to be at the pick-up point within 20 minutes of the time specified on your
voucher the supplier will try to contact you on the mobile telephone number you
have provided. If it is not possible to speak to you by reason of no or poor
connection, no signal, the voicemail is on or the call is unanswered, the
service will not be provided and your Supplier is not obliged to provide you
with the service and a refund will not be made.
All baggage must be properly labeled
with the name of the owner and destination address.
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